Service help

This guide explains the main OGSELLER account, balance, order, crypto payment and support functions.

Creating and protecting your account

Register with an email address you control and use a unique password. Enable two-factor authentication from account settings. You are responsible for activity performed through your account, so sign out on shared devices and contact info@ogseller.com if you suspect unauthorized access.

Adding balance with crypto

Open the Balance page and select an available cryptocurrency network and amount.
A payment session displays the exact destination address and a ten-minute countdown.
Send only on the selected network. Network fees are paid by the sender.
Paste the valid transaction ID before the session expires.
The transfer enters manual administrative review. Balance is credited only after approval.

Warning: OGSELLER does not automatically validate blockchain transfers. Sending to the wrong address or network may cause irreversible loss. Never send after a session has expired.

Buying and receiving digital products

Products are purchased using your site balance. When sufficient stock is available, OGSELLER deducts the total, creates a completed order and displays the digital content in your account. Review the listing and quantity before purchase because delivery occurs immediately.

Orders and refunds

Your account contains order history and delivered content. If a completed order has a genuine issue, use its refund request form and provide a detailed reason. Requests are manually reviewed; submission does not guarantee approval. Do not post delivered credentials or sensitive content in public reviews.

Notifications

The notification bell reports important events such as purchases, deposits, withdrawals, refunds, moderation and security changes. Open the notification center to view or mark messages as read. Notifications supplement, but do not replace, your responsibility to monitor your account.

Common troubleshooting

Payment not credited: check the network, destination, transaction ID and review status.
Product unavailable: stock, seller status or moderation may have changed.
Cannot sign in: verify credentials, two-factor code and account status.
Delivered item issue: preserve evidence and submit a truthful refund request.
Store concern: use the store report form for fraud, abuse, spam or prohibited content.

Contact

For account, privacy or service assistance, use the Feedback page or email info@ogseller.com. Include the relevant order or request number, but never send your password, two-factor secret or full private keys.